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When to reach out

  • Found an error — incorrect prices, delivery times, customs limits. We'll fix it within 24 h.
  • Have a tip — unclear shipping process, tariff change, new service. We read everything and may turn it into an article.
  • Carrier / partner enquiry — want to tell us about a new service or partnership.

We usually reply within 2 business days. We can't help with technical questions about specific shipments — that's between you and the carrier.